COUSCOUS SKATE CO with VAT number FR 72 893 860 064, is a company organised and existing under the laws of France and located in Nantes, 44000 France.
At COUSCOUS SKATE CO we are deeply committed to the relationship of trust we have with you, our consumers and friends.
OUR PILLARS OF PRIVACY
TRANSPARENCY: We want you to know what information is collected when you interact with our stores, websites, apps and our other channels and how we use it.
YOUR RIGHTS: We will offer you choices about how your information can be used.
DATA INTEGRITY: We take reasonable security measures to protect the personal information we collect from you.
Contact Us Regarding Your Information
Although we urge you to contact us first to find a solution for every concern you may have, you always have the right to lodge a complaint with your competent data protection authority.
What Information Do We Collect?
When you interact with our website, apps and other channels, we may collect information about you from three main sources:
- you may give us some of this information directly;
- we may collect information automatically from your interaction with our website, apps and other channels;
- we may also obtain information from third parties.
Depending on how you interact with our Web, i.e., depending on the services, products or functionalities that you wish to enjoy, we will process your personal data for the following purposes:
1. To manage your registration as user of the Web
If you decide to become a registered user of our Web, we need to process your data to identify you as a user of the Web and grant you access to its various functionalities, products and services available to you as a registered user. You may cancel your registered user account by contacting us through Customer Support.
2. For the development, performance and execution of the purchase or services contract
This purpose includes processing your data, mainly:
- To contact you for updates or informative notices related to the contracted functionalities, products or services, including quality surveys and to be able to establish the degree of customer satisfaction with the provided service;
To manage payment of the products that you purchase, regardless of the payment procedure used.
If on purchasing any of our products through the Website or the App, you opt to activate the functionality of save your card data for future purchases, we need to process the indicated data for activation and development of that functionality. Consent to the activation of this functionality enables your autocompleted payment data to appear in subsequent purchases so that you do not need to introduce them in each new process, and these data will be deemed valid and effective for subsequent purchases. You may change or cancel your cards at any time through the section on payment information, either of your Website registered user account.
Activate the necessary arrangements in order to control and prevent potential fraud against you and against us during the purchase process. If we consider that the transaction can be fraudulent, this processing may cause the blocking of the transaction.
To manage potential returns after you have purchased and manage requests of availability information for articles, reservations of products through the Web, depending on the availability of such options from time to time.
For invoicing purposes and to make available to you the tickets and invoices of the purchases you have made through the Web.
3. To meet requests or applications that you make through the Customer Support channels
We only process the personal data that are strictly necessary to manage or resolve your request or application.
4. Analysis of usability and quality to improve our services
If you access our Web, we inform you that we will treat your browsing data for analytic and statistic purposes, i.e., to understand the manner in which users interact with our Web and thus be capable of introducing improvements in the Web.
In addition, we occasionally perform quality surveys and actions to know the degree of satisfaction of our customers and users and detect those areas in which we may improve.
How And Why Is Your Information Used?
We use the above described information we collect about you to pursue the following purposes, which are necessary for the performance of the contract between us to provide you with the products or services you requested or which we consider in our legitimate interests:
1. To manage your Web user registration
We process your data because this is necessary on the terms regulating the use of the Web. In other words, for you to be able to register as a user on the Web, we need to process your personal data, since we would otherwise be unable to manage your registration.
2. Development, performance and making of the purchase or services contract
We process your data because their processing is necessary for us to make the purchase or services contract with you.
Certain processing of data related to the purchase process is activated only because you request or authorise it, as is the case of the storage of payment (card) data for future purchases. In these cases, our processing of your data is supported by your own consent.
We consider that we have a legitimate interest to carry out the necessary verifications to detect and prevent potential fraud when you make a purchase. We understand that the processing of these data is positive for all the participating parties when a purchase is paid and in particular for you, since this allows us to establish measures to protect you from fraud attempts by third parties.
3. Customer Support
We consider that we have legitimate interest in answering the requests or queries raised by you through the existing different contact channels. We understand that the processing of these data is also beneficial to you to the extent that it enables us to assist you adequately and answer to the queries raised.
When you get in touch with us, in particular, for the management of incidents related to your order or the product/service acquired through the Web, the processing of your data is necessary to perform the purchase contract.
When your request is related to the exercise of your rights on which we inform you below, or to claims on our products or services, we are legally permitted to process your data for compliance with our legal obligation
5. Analysis of usability and quality
We consider that we have a legitimate interest in analysing the Web usability and the user's satisfaction degree, since we understand that that the processing of these data is also beneficial for your because the purpose is to improve the user experience and provide a higher quality service.
In order to comply with our legal obligations and security of our website, we may also use some of your personal information to detect and prevent illegal uses, abuse, spam, (payment) fraud (e.g. payment card authentication) security incidents and other harmful activity or government or court orders.
If we use your information for other purposes than those above mentioned, we will notify you of these purposes before using your information and obtain your consent where necessary.
With Whom Do We Share Your Information?
We may share information we collect from you or about you with some of our business partners who help us operate our website, apps or other channels and provide important services to our customers and visitors: we consider these our trusted business partners. Our trusted business partners may change over time but we are committed to building relationships with third parties who are dedicated to providing you a safe and satisfying experience.
The following categories of trusted business partners may come into contact with your personal data and/or information:
social media companies, where you make use of social media features that are offered on our websites or apps;
added value service providers who provide their services via our websites or apps;
service providers who host and operate our websites, apps or other channels.
In addition to the foregoing, please note that the third parties mentioned above will in many cases have their own statement regarding the collection and use of your personal data and information. We strongly advise you to carefully review these statements.
We may also share some of your user generated content in our website, apps or other channels with the general public visiting our website, apps or other channels.
We may also be required to disclose your information to public authorities or other governmental agencies only to the extent this is permitted under data protection laws and is required by mandatory provisions in applicable laws.
How Long will we keep your data?
The principle that we apply is that your personal information will be deleted when they are no longer necessary for the purpose for which they were collected.
The time for which we will keep your data will depend on the purposes for which we process them, as explained below:
Time for which the data are kept
1. To manage your Web user registration
We will process your data for the time during which you remain a registered user (meaning, until you decide to unsubscribe).
2. Development, performance and execution of the purchase or services contract
We will process your data for the time necessary to manage the purchase of the products or services that you buy, including potential returns, complaints or claims related to the purchase of the product or service in question.
Sometimes, we will only process the data until the time when you decide, as is the case of payment (card) data that you requested us to store for future purchases.
3. Customer Support
We will process your data for the time necessary to meet your request or application.
4. Analysis of usability and quality
We will process your data occasionally for the time during which we proceed to carry out a specific quality action or survey or until we anonymise your browsing data.
Notwithstanding the fact that we will process your data for the time strictly necessary to achieve the purpose in question, we will subsequently keep them duly stored and protected for the time during which liability may arise for their processing, in compliance with legislation in force from time to time. Once each of the potential actions is time-barred we will proceed to delete the personal data.Children’s Privacy
Our websites and apps do not address anyone under the age of 18 (“Children”). We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information without your consent, please contact us and we will take steps to remove that information from our servers.
Information collected through cookies to keep track of what products you viewed and purchased and what areas or pages you viewed on our websites or apps is called “analytics data”. We use analytics data to improve the design and content of our websites and apps, to help us learn things like what pages are most attractive to all of our visitors and what promotions visitors like to see, and to gauge the success of our advertising campaigns.
Third-Parties Websites, Apps and Services
Our websites and apps may contain hyperlinks to and from websites and apps of third parties such as Facebook or Instagram. If you follow a hyperlink to one of these websites or app or interact with them, please note that we cannot assume any responsibility or warranty for the third party content or data protection conditions, nor do we have any influence on this. We encourage you to review the privacy policies of these third-parties websites and apps before you transmit personal information to these websites and apps.
Parts of our websites and apps use Instagram/Facebook/Youtube
We undertake to keep your personal data confidential and to ensure that you may exercise your rights. Bearing that in mind, we have agreed that you may exercise your rights free of charge by writing us an e-mail to a single e-mail address (email@example.com), simply informing us of the reason for your request and the right that you wish to exercise. If we consider this necessary to be able to identify you, we may request you to provide a copy of a document evidencing your identity.
In particular, notwithstanding the purpose or legal basis we use to process your data, you have the following rights:
To request access to your personal data that we hold. We remind you that where you are a Web registered user you may also consult this information in the relevant section of your online account.
To request that we erase your personal data to the extent that they are no longer necessary for the purpose for which we need to keep processing them, as we have explained above, or when we are no longer legally permitted to process them.
To request that we cancel or limit the processing of your personal data, which entails that in certain cases you can request us to temporarily suspend the processing of the data or that we keep them longer than necessary.
If you have given us your consent to process your data for any purpose, you also have the right to withdraw such consent at any time.
When we are legally permitted to process your data due to your consent or to for the purposes of a contract you will also have the right to request the portability of your personal data. This means that you will have the right to receive the personal data that you made available to us in a structured, commonly used and machine-legible format, to be able to transmit them to another entity directly without impediments on our part.
In addition, where the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.
SAFEGUARDING YOUR PERSONAL INFORMATION
We maintain appropriate, administrative, technical, organisational and physical safeguards to protect the personal data you provide to us against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use, and other unlawful forms of processing.
We use industry recognised security technology for establishing an encrypted channel to pass information between two systems. This link ensures that all data (payment information, personal information) passing between your computer and our websites remain private and secure.
However, when you communicate with customer service via email, the level of protection for such communication channels is not guaranteed (e.g. there is no encryption), and therefore, be aware that information provided (such as email address, payment information, etc.) may be accessible to others. For that reason, we ask that you protect yourself and not share sensitive information via these communication channels.
Interacting with social media on our website or apps
We may receive information from third parties through the social links presented on our website or apps in the form of social buttons like Tweet, Like or Pin it. By clicking on one of these buttons, you will be prompted to log in to the corresponding social media website; you will essentially be browsing both our website/app and the social platform at the same time, but your experience with the social components will be governed by the privacy and other policies of the social platform. The privacy settings you have chosen on that social media platform will determine the degree to which your information is made public. We encourage you to choose your privacy settings accordingly.
We take security very seriously, so your personal information will be protected. We use the industry standard encryption protocol known as Secure Socket layer (SSL) and other reasonable measures to protect your information from unauthorised use or disclosure. All the confidential data like payment information is encrypted and transmitted through a secure channel using SSL encryption.
If any unauthorised charges appear on your credit card as a result of shopping with www.couscousgriptape.com, you must notify your credit card provider in accordance with its reporting rules and procedures.
Please note that we never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from COUSCOUS SKATE CO asking you to do so, do not respond and let us know by email at firstname.lastname@example.org.
What are cookies?
Cookies allow a website to access the users devices in the background to retrieve and use information about the user’s habits and preferences. Depending on this information, they can be used to make propositions and recognise the user.
- You can allow, block or delete cookies installed on your computer by configuring the browser options, installed on your computer.
- Most Web browsers offer the ability to allow, block or delete cookies installed on your computer.
Warning about deleting cookies
In the case of blocking or not accepting the installation of cookies it is possible that certain services offered by our website that need their use are disabled and, therefore, are not available to you so you cannot take full advantage of everything that our websites and applications offer you. It is also possible that the performance of the website may decrease.
In the case of blocking or not accepting the installation of cookies, it is possible that certain services offered by our website will not be available and you therefore cannot take full advantage of our website and application.
If you have any questions about our cookies policy, you may contact this web page through our Contact channels.
Acceptance of cookies
Updates in the Cookies Policy
Our website can modify this Cookies Policy according to legislative or regulatory requirements, or to adapt said policy to the instructions issued by the Spanish Data Protection Agency, so users are advised to visit it periodically.
• Web browsers are the tools in charge of storing cookies and from this place you must exercise your right to eliminate or deactivate them. Neither this website nor its legal representatives can guarantee the correct or incorrect manipulation of cookies by the aforementioned browsers.
• In some cases, it is necessary to install cookies so that the browser does not forget its decision of not accepting them.